Where to send a letter and where to send an email
Email: info@dukatbetcasino.co
Postal address: Széchenyi István tér 7-8, 1051 Budapest, Hungary
Email suits us better, because you can paste in a link and attach a screenshot. We also accept letters on paper, but bear in mind that handling them takes longer.
Who we are and where our data comes from is explained in about us.
Messages that belong with us
We write about instant and crash games, so we can help most with the content of this website. Typical situations are these:
- a review shows a different RTP from the one in the game’s info panel,
- a game has been renamed in the lobby or moved under another label,
- the maker has released a new version with an added feature, such as a new difficulty mode,
- we described a step of the round in a confusing way,
- a link on our site is broken.
We are also glad to get a question about a mechanic you feel we explained too briefly. If the topic interests more people, it may end up in the frequently asked questions.
When it is about your account, a deposit or a win
Here we cannot help, however much we would like to. dukatbetcasino.co is not a casino, has no access to player accounts and cannot see transactions or round history.
Everything to do with registration, identity verification, deposits, withdrawals, bonuses or a frozen round is handled by Dukat.bet support. How the casino is organised and where to find instant games in it is described in the article instant games at the Dukat.bet casino.
If you send us a question like that, all we can reply is that it needs to go to the casino.
How to report a game figure that does not match
So that we can verify a correction, we need a few things from you:
- the exact name of the game as it appears in the lobby,
- which figure on our page you believe is wrong,
- what value you think is correct,
- where you got it from: the game’s info panel, the maker’s website, a screenshot,
- the date you saw it.
We compare every correction against the maker’s official website. If a figure differs only at a particular casino, for example with a configurable RTP, we are more likely to add a note than a new number.
What you should leave out of your email
To report a mistake in a review we do not need anything about you. So please do not send us your player account password, a copy of your ID card, your card number or a bank statement. We do not open such attachments and we delete them.
For a screenshot from a game, a crop showing the info panel or the controls is enough. If your balance, username or round ID is visible on it, feel free to cover them before sending.
The reverse applies too: the editorial team will never ask you for login details or a payment. Should anyone write to you in our name with such a request, it is a scam and the message is best ignored.
What happens after you hit send
We read the message and, if it concerns the content of the site, we verify the figure. We do not promise a specific response time, since that depends on whether the maker has updated its page in the meantime.
The address you write from is used only to reply to you. How we treat it is explained on the page about privacy and cookies.
If the reason you are writing is that gambling has started to control you, do not wait for our reply. Where to turn is summed up in our text on playing with brakes on.